Peer support approaches, where pupils offer formal support to others, are used in schools as an additional source of pastoral care. Previous research shows benefits for whole school environments, pupils who receive support, and pupil peer supporters, but is largely limited to Western case studies, which are often short-term and/or limited to qualitative data. This thesis addresses these issues through cross-national work on peer support use, and longitudinal case studies. Peer support use in Japan was investigated through a qualitative study. A range of approaches was seen and major themes identified, including the evolution of Japanese peer support, conflicts in approaches, and an emphasis upon community. A qualitative study in South Korea explored peer support and other anti-bullying initiatives, both proactive and reactive. Thematic analysis showed the importance of collectivist values, and a gap between policy and practice. Peer support was little used and, despite positive attitudes, barriers were perceived. A comparison of the UK, Japan and South Korea considered the impact of cultural values, education systems and the nature of bullying upon peer support use. Two mixed methodology case studies of peer listening schemes in UK secondary schools were conducted, one over 18 months and another over six months. Both schemes had the general aim of providing additional pupil support, without focus on particular outcomes. Impact upon the domains typically benefited by peer support was evaluated; findings were broadly similar. Pupil awareness of the service was high, but in-depth knowledge was weaker and use was low. Attitudes were mixed, impact upon bullying and school climate was limited, but users and peer supporters perceived benefits. Both schemes evolved to include multiple approaches, and practical factors affecting development and effectiveness were identified. Finally, implications for peer support practice are drawn from the findings as a whole, and future research directions suggested.

Intersectionality is a much-debated concept within gender and race studies, but there are few empirical studies that operationalise the concept in examining work organisations and occupational careers. This thesis applies an intersectional analysis to a study of the UK construction and transport sectors exploring how gender, sexuality and occupational class shape women’s work experiences. Sexuality is one of the least explored intersections, in particular its interaction with class; additionally the thesis addresses gaps in research evidence concerning the experience of women in non-professional occupations in construction and transport. In seeking to avoid prioritising either structure or agency, the research employs a multilevel framework (Layder, 1993) that addresses several dimensions of women’s experience of male-dominated work: the current policy context; women’s choices and identifications in relation to traditionally male occupations; gendered, sexualised and classed workplace interactions; participation in separate support networks and trade union structures; and the interaction of domestic circumstances with work participation. The multi-strategy qualitative methodology includes 50 interviews with key experts and heterosexual and lesbian women working in professional/managerial and nonprofessional occupations in the construction and transport sectors, plus two focus groups with women workers in construction and observation of events to raise awareness of non-traditional work. This intersectional approach permits consideration of both advantage and disadvantage and questions cumulative conceptions that presume, for example, that gender and sexuality compound to disadvantage lesbians at work. The contribution of this thesis is to reveal the circumstances in which sexuality, occupational class or gender is most salient in shaping work identity or experience, together with the ways they interact. Thus sexualised workplace interactions could at times be avoided by open lesbians, but all women were at risk of sexual or homophobic harassment, although it was more prevalent in the workplaces of non-professional women. Interviewees also highlighted benefits of male-dominated occupations, including increased gendered self-confidence from doing ‘men’s work’, and material pay advantages, particularly for nonprofessionals, which in some cases produced a shift in the domestic division of labour within households.

Few studies have focused on the perspectives of children with ‘learning difficulty’ labels in the UK. This exploratory study aimed to investigate the experience of children in a mainstream primary school in London who had been identified as having ‘learning difficulties’. Six children were observed in their school environment, interviewed using props and pictures, and invited to take photos of significant features of their daily lives. Data were transcribed and analysed thematically from a critical realist standpoint. The children in the study were mostly not remarkable from other children, either in their appearance or behaviour, or in their experiences and views. They had a variety of understandings and feelings about the additional support they received, but largely seemed fairly neutral about it and did not seem to feel particularly different from their peers. In contrast with much of the literature, stories of stigma and bullying were not found. This seemed to reflect an inclusive school culture. Some of the children were however noticeably socially isolated from their peers. Teaching assistants played a key role in several children’s lives, and this was largely positive, although their role sometimes constrained opportunities for peer interactions and autonomy. Although the sample was not representative of children with ‘learning difficulties’, the findings point to the possibility that schools can create an environment whereby children with different learning abilities or styles do not experience ‘impairment’ (difficulties with learning) or ‘disability’ (barriers to opportunities). This may only apply to children with milder differences from supportive families, but is consistent with theory that both impairment and disability are socially constructed. Further research is needed into how schools can create such an environment, as well as into barriers to friendships for children with ‘learning difficulty’ labels.

Aims: This study aims to explore how a local mainstream secondary school can adapt their current self-referral peer support service in order to increase its use by vulnerable Year 7 pupils, including those that experience bullying. Method: An action research methodology incorporating multiple methods of data collection was employed as a framework to support the division and implementation of an electronic peer support scheme. Qualitative methods were employed to investigate the barriers to reporting bullying and using the peer support schemes in this school. This data was used to plan adaptations to the school’s current peer support schemes. Results: The study evolved over three action research cycles, with the results from each cycle informing the general action plan for the next. Reflective discussions with participants supported the development of this research study. The division and subsequent implementation of an electronic peer support scheme was accessed by pupils during a four-month period and evaluated positively by a group of Year 7 pupils. However, no pupils out of the Year 7 cohort (N = 257) accessed either the new electronic scheme or the existing face-to-face peer support scheme when they were available over the autumn term of 2010. Despite this, the levels of bullying being experienced by pupils remained the same. Focus group discussions revealed a number of barriers to reporting bullying and increasing the anonymity of the victim, when reporting was the most important way of overcoming the problem of under-reporting. The barriers to accessing peer support, as well as ways of overcoming them, were identified. Suggestions were made to inform an action plan that would contribute to overcoming problems with the scheme. The results are discussed in relation to existing literature and reflections are made in relation to the action research methodology. The study concludes with a discussion of the implications for future research and practice.

This thesis is an ethnographic study of intercultural education discourses and everyday practices in an urban Greek-Cypriot primary school. The pupil population is comprised of Greek-Cypriots, Eastern European economic migrants and increasing numbers of newlyarrived Iraqi-Palestinian asylum-seekers. Despite the introduction of intercultural education policy in 2001, the education system prescribes a monoculturalist and nationalist ethos. At the same time, the limited opportunities for intercultural education training leave teachers uncertain as to how to respond to the increasing diversity. Informed by ethnographic, discursive and intersectional approaches, this study analyses data from fieldwork conducted in this school for a total of three months over a period of three years. The analysis identifies the discursive resources from which teachers draw to talk about diversity in Greek-Cypriot society and construct the Other, mainly in essentialist and negative ways. It also identifies teachers’ constructions of racism on a societal and educational level, including racism denials, minimizations and justifications. The thesis argues that teachers’ constructions of racism inhibit them from recognizing and challenging institutional racism and racialized incidents they observe among their pupils. The study also demonstrates how minoritized children become differentially racialized as groups and individuals through institutional, teachers’ and children’s discourses and practices, regardless of intentionality. As a result, many minoritized children experience school in an environment of harassment. The study discusses the experiences of an Iraqi-Palestinian boy as an example of how intercultural education is implemented. Some teachers’ resistance to the dominant discourses of colourblindness and racism denial, and minoritized children’s negotiation of their racialized positionings create the spaces of ambivalence that are necessary for change. The findings bear implications for policy and practice in terms of teacher training, development of antiracist policies and supportive networks for teachers, changes in the curriculum, and, structural transformations, so that educational opportunities are equally provided to all children.

This research examines in-depth the experience and dynamics of workplace bullying across five major academic teaching hospitals and how employees come to provide meanings to bullying behaviour.  I explore the important role that emotions play in examining the perception of bullying in employees’ work environment, including during processes of organisational change. The research goes beyond individual analysis and focuses on the social context of employees in the work environment.  This provides a significant theoretical approach to the studying of bullying behaviour. In examining bullying behaviour, I have drawn mainly on three theorists, Thomas Scheff (1990, 1991, 1994, 1997), Theodore Kemper (1978, 1979, 1987), and Erving Goffman (1959, 1960, 1961, 1990).  I also draw on the work of other symbolic interactionists such as Blumer (1969) and Mead (1934), among others. The study was conducted using a mixed method-approach incorporating quantitative analysis and in-depth interviews.  In addition to gathering survey data from seven hundred and thirty-one respondents, nineteen respondents were interviewed to explore in closer detail their perception of bullying and its impact, as well as various individual and organisational factors that may have influence on the bullying behaviour. This research has provided important insights to the micro world of employees, and the usefulness of emotions in examining bullying in the workplace. Results showed a considerable amount of individuals who admitted to being bullied.  Verbal bullying behaviour was the most frequent form of bullying reported. In addition, it demonstrated an alarming number who witnessed bullying behaviour (70.6%).  Both research methods not only gave a wide range of accounts of bullying, it also included the methods respondents took in order to deal with bullying behaviour. In addition, the effects of bullying behaviour on employees and their colleagues were also explored.  The results clearly indicated considerable emotional distress to those who reported they were bullied.

The purpose of this thesis was to develop a model that predicts therapy outcome for children and adolescents who stutter, taking the independent variables of initial stuttering severity, self-esteem, anxiety, the psychosocial impact of stuttering, bullying, motor abilities and language abilities into account. In order to address these issues, three new instruments were developed and validated: (1) the Speech Questionnaire to assess the psychosocial impact of stuttering on the child’s life; (2) the Bullying Questionnaire to obtain information about stuttering related bullying; and (3) the MAMS Orofacial Assessment to assess orofacial abilities. Correlations between therapy outcome and the factors initial stuttering severity, language abilities, and orofacial abilities were found. These factors were used to design a predictive model. Relations of the findings to existing models are outlined. The knowledge obtained about the factors that influence therapy outcome may allow clinicians to tailor therapy programs individually towards the needs of the children. To obtain more information about the daily experiences of children who stutter during an intensive treatment a fourth questionnaire, the Daily Questionnaire was developed and validated. Results of a study with 19 participants during a three-week intensive treatment showed a significant relationship between the impact of other people on the previous day and the experience of general speaking abilities of the subsequent day. Furthermore, a correlation between emotions on the previous day and experience of own speaking abilities on the current day was found. Outcomes of the studies presented in relation to existing models are discussed and a new multi-factor model is presented.

This study examined the perceptions of and responses to conflict of pupils and teachers in secondary schools in England and Denmark. It also examined the responses of schools to pupil conflicts and whether pupils and teachers found these measures to be effective in addressing and/or managing such conflicts. The inquiry into perceptions and responses involved questionnaires, interviews, classroom observations and documentary data collection instruments. There were a total of 347 pupil respondents (approximately 11-16 years old) and 34 teacher respondents across four schools. The results yielded significant perceptual differences both within the individual countries and cross-culturally. In the two English schools there were significant differences amongst pupil and teacher perceptions of conflict. There were also significant differences amongst pupil perceptions and responses to conflict crossculturally. More English pupils defined conflict and identified pupil conflicts in their schools as fighting, while the majority of Danish pupils both defined and identified pupil conflicts as verbal. However, for the most part there was more consistency in responses amongst pupils and teachers in Denmark than in England. Cultural and educational differences could be two contributing factors that played a role in the differences in perceptions of, and responses to, conflict amongst respondents in England and Denmark. For example, the Danish system administers a class teacher system where the class teacher not only spends several years with the same pupils but also takes on the role of pastoral carer. Moreover, it was found that while all four schools in this study had anti-bullying policies, none had policies pertaining specifically to the management of conflict. This was potentially an area of concern as pupils described conflicts that were beyond the scope of bullying.

The aims of this study were twofold and integrated. The first was to explore whether Hans Asperger’s expression ‘autistic intelligence’ was a valid and possibly helpful concept to educators. The second was to discover whether this theorised cognitive style could be accommodated within an inclusive education framework. Four students on the autism spectrum, in mainstream schools, their parents and their teachers were interviewed in a case-study approach, to analyse their beliefs and understandings about autism. Data analysis showed that parents and students in particular believed autism to involve a recognisable cognitive style. It tended, they said, to have sensory elements which impacted upon engagement and learning, and appeared to give rise to some social difficulties. These in turn were thought to impact upon the emotional wellbeing of students on the autism spectrum. Significant bullying and exclusion of these students was reported. They recognised their ‘difference’ from their peers and attempted to negotiate that difference. However, teachers tended to reject the concept of ‘labelling’ these students. These findings in part reflect developing current theoretical and cognitive neuroscience consensus supporting a theorised Local Processing Bias as perhaps being a key element in defining core characteristics of autism. Additionally the research showed that the inclusive framework was perceived to be failing these students in many ways. In particular, the difficulties in obtaining educational help and support were believed, by students and their parents, to be obstructive. Another area of concern was the use of teaching assistants as the main educational intervention offered. The inclusive framework, according to these stakeholders, appears to have little recognition of or accommodation for what might be called autistic intelligence. Yet this might possibly be accomplished by making some environmental adaptations. The concept of autistic intelligence, with its theorised perceptual bias, might be useful in considering the nature of any adaptations.

Volume one comprises of two parts. Part one is a critical literature review which discusses the research into bullying in schools. There is a particular focus on the nature and prevalence of homophobic bullying and the use of homophobic language within the school environment and the impact of this on young people who are subjected to this type of abuse. Part two is an empirical paper based on the research project conducted by the author during her training on the Applied Educational and Child Psychology Doctoral programme. The research investigates the use of homophobic language within a single secondary school from the perspective of young people. The research is a two part study, where both qualitative and quantitative data collection methods are utilised. The overall results highlight that young people who use remarks and language that are homophobic often perceive these remarks and language as banter amongst peers and are not always aware of the emotional distress this can cause to young people who are vulnerable to this form of bullying.

Four studies were conducted to examine the nature of cyberbullying in Swedish schools using both qualitative and quantitative methods. The first two studies investigated what reasons/issues may be involved in the negative feelings that a victim of bullying may feel and how these related to different types of bullying. The content analysis yielded seven themes: helplessness, persistency, fright, anonymity, no avoidance, embarrassment and loneliness. Study Three used quantitative methods to examine various issues such as gender and age differences, but especially the distribution of the bullying material, the role of bystanders, and whether cyberbullies feel more or less remorse compared to traditional bullies. Findings showed that cyberbullies not only targeted their victims, but quite often showed the material to other people and/or uploaded it onto the Internet. The bystanders of cyberbullying mostly did nothing further to distribute the material, however when they did, they tended to help the victim more often than bully him/her further. When asked about feelings of remorse, cyberbullies expressed less remorse than traditional bullies. The findings are discussed in relation to the definition of bullying, and the need for empathy raising awareness for bullies within the cyberbullying context. Study Four, a qualitative study, involved 10 pupils and examined issues such as what the pupils had experienced (as victims, bullies or bystanders), how it felt (impact), and how it was resolved. Practical implications of the findings include the highlighted need for different coping strategies to be applied for victims of cyberbullying and traditional bullying, as well as starting preventive strategies for cyberbullying in pupils as young as 7 years. In addition, the need to investigate cyberbullying in a different manner than that of traditional bullying is raised. This could have practical implications for researchers, but is also a theoretical concern related to the definition of cyberbullying.

This thesis investigates the role of group processes in children’s responses to bullying from the perspective of social identity and group-based emotion theories. It starts by reviewing research on group-based emotions in adults’ intergroup relations, and on social identity processes in children. It is argued that studying children’s group-based emotions might enhance our understanding of group-level bullying. Initial results suggested that group-based emotions related to supporting and resisting cyberbullying depend upon children’s social identity, and that group-based emotions lead to specific action tendencies (Study 1). Wider group norms were investigated in Studies 2 and 3. In Study 2 the prevailing normative context shaped responses to bullying, while in Study 3 peer group norms had a greater influence than school norms on children’s responses to bullying. The way that children manage their social identity in response to bullying was examined in Study 4. How strongly perpetrator’s group members identified with that group was determined by initial ingroup identification and the perpetrator’s group norm. How group norms shape interpretations of bullying when it is ostensibly negative (Study 5a) or ostensibly positive (Study 5b) was studied next. It was found that certain group-based emotional responses and action tendencies were inhibited when the bullying was misaligned with group norms. Group processes in school bullying incidents were examined in Study 6. A qualitative analysis of teachers’ accounts of bullying revealed that although bullying is responded to primarily at the group level, such responses do not directly address group processes. In Chapter 8 I draw the thesis together by highlighting the role that group processes play in children’s responses to bullying. Implications for antibullying work are discussed. It is concluded that successful intervention rests on awareness of the group processes (a) that lead children to become involved in bullying, and (b) by which bullying may be resisted.

In recent years, bullying has come to be established as a significant issue for contemporary workplaces, in Ireland as elsewhere. Our research knowledge is largely psychologically-based, with many studies focusing on the personality characteristics of the victim or perpetrator and bullying has been viewed as an “interpersonal” conflict. However, when other characteristics are considered, research has repeatedly found that workers in the public sector are more likely to report bullying than private sector. In order to investigate this finding, the current study takes a sociological approach and focuses on the workplace, which is arguably shaped by its broader institutional context in terms of the labour market, with specific sectoral characteristics. Part of the rising concerns about workplace bullying can be contextualised in terms of the increasing emphasis placed on the psychological well-being of workers, with the recognition of “new risks” of stress and harassment. However, this focus on individual subjective well-being arguably obscures the collective nature of the phenomena, in terms of its association with the “changing workplace”.

Workplace bullying is an issue of practical importance and theoretical interest. Not only is workplace bullying of increasing concern to employers and employees, it is also the focus of empirical research and analysis. However, there are few studies which examine workplace bullying in Turkey. This study aims to investigate the nature of bullying in Turkish workplaces and to examine the association of bullying with paternalistic leadership and various work-related attitudes. The study uses both qualitative and quantitative techniques. Twenty-eight semi-structured interviews were conducted with Turkish employees to explore in depth the nature of workplace bullying, with a thematic analysis indicating that polarisation at work and institutionalised bullying were major problems in Turkish organisations. In the second phase of the study, a questionnaire focusing on the nature of bullying and its potential determinants was completed by employees in both the public and private sectors in Turkey (n=142). Findings from both the interview study and an exploratory factor analysis of the questionnaire data were used to adapt the Negative Acts Questionnaire-Revised (NAQ-R) for use in Turkey. In the final stage, the adapted questionnaire was completed by a sample of public and private sector employees in Turkey (n=708). Confirmatory factor analyses were used to examine the components of bullying and their relation with dimensions of paternalistic leadership. Hierarchical regression analyses revealed that loyalty-seeking paternalism is positively related to the experience of bullying, whereas familial paternalism is negatively related to the experience of bullying. In addition, negative associations were observed between organisation-based selfesteem and all the components of bullying, except for experience of non-work related criticism. Finally, intention to leave was found to be positively associated with experience of task pressures and work related criticism. This study contributes to the bullying literature by exploring the nature of workplace bullying in Turkey using complementary methods.

Research and interventions concerning anti-social behaviour have neglected the bad behaviour of “good” people or those who typically behave pro-socially. Additionally, past and current research and practice in this area have often neglected how factors in one’s current environment influence behaviour. Instead, the focus has been on how individual characteristics—borne of the interplay of genetic composition and environmental influences over time—result in anti-social behaviour. However, evidence suggests immediate contexts can foster even atypical behaviour, behavior not correlated with genetic and long-term environmental influences. The thesis is presented in four parts. Part One introduces the idea that immediate group context can have a significant effect on anti-social behaviour, particularly that of “good” people. Part Two reviews research on the impact of social dynamics on behaviour. Part Three presents the empirical study on the role of a particular group dynamic, social dilemmas, in relation to a specific type of anti-social behaviour, bullying. Finally, Part Four considers the implications of the thesis for future research and practice. Social dilemmas are situations in which individual motives are at odds with the best interests of the group and help to explain why individuals sometimes make anti-social decisions. The study at the core of this thesis tested two hypotheses: 1) both individual and group factors are associated with behaviour in bullying situations; and 2) attitudes, group norms, and social dilemmas each have a unique contribution to predicting behaviour in bullying situations. Participants were 292 middle school students at a residential school in the U.S., and data were analysed using multi-level modelling. The primary findings were, in general, consistent with the two hypotheses. The research suggests that social dilemma dynamics might be an important group factor in predicting behaviour in bullying situations.