Burnout in human services has become a widely researched psychological concept over the last 40 years (Shaufeli, Leiter & Maslach, 2009). Negative outcomes of clinician burnout in mental health services is well documented, however less research has focused on the specific burnout subsection of depersonalisation (Maslach, 1998). A mixed methodology was used which aimed to examine predictors of depersonalisation among qualified clinicians employed in NHS mental health services, as well as an exploration of experiences of resilience and burnout. A total of 261 Mental Health Nurses, Clinical Psychologists and Social Workers employed in NHS mental health services completed an online survey and open-ended qualitative
questions. Multiple regression analysis suggested five significant predictors of depersonalisation; clinicians’ specialties, years of experience post-qualification, exposure to physical abuse, emotional exhaustion and low ratings of personal achievement. No significant differences of depersonalisation were reported among different professions. Thematic Analysis of responses to open-ended questions suggested that a ‘love of the job’ or desire to ‘help service users’ supported resilience. Job stressors such as exposure to physical abuse or bullying were reported as detrimental to resilience. Implications of maintaining compassionate and effective client care were discussed as well as limitations and areas of future research.

This research explores – in depth – critical drivers and outcomes of engagement as perceived by individual employees in Australia. This research also looks at employee engagement from a reverse perspective by exploring critical drivers and outcomes of disengagement. In addition, the impact of psychological contract violation on employees’ disengagement is explored. The theoretical framework subsequently includes employee engagement (from academic and practice perspectives) and psychological contract violation. The objective of this sociological study is to advance our understanding of the (dis) engagement phenomenon as a process including critical drivers and outcomes as generically perceived by individual employees. As part of the empirical inquiry investigating the (dis) engagement phenomenon within its real-life context, this study has involved researching 131 participants across three Australian case studies through face-to-face interviewing (82 participants) and focus groups interviewing (49 participants). Acknowledging this study’s sociological inquiry at the micro-level of organisation, it does consider the perceptions of participants to be potentially representative of the larger scale macro- levels of social organisation. The first main finding suggests that critically perceived drivers of engagement are recognition and flexible working. The second main finding suggests that psychological contract violation can be a critical driver of disengagement. The final main finding suggests that potential (toxic) outcomes of disengagement can be counterproductive behaviours at work exemplified through bullying, fraud, lying, breaches of confidentiality, and non-compliance of organisational rules and processes

How does it feel when we remember together on-line? Who gets to say what it is worth to be remembered? To understand how the user experience of participation is affecting the formation of collective memories in the context of online environments, first it is important to take into consideration how the notion of memory has been transformed under the influence of the digital revolution. I aim to contribute to the field of User Experience (UX) research theorizing on the felt experience of users from a memory perspective, taking into consideration aspects linked to both personal and collective memories in the context of connected environments. Harassment and hate speech in connected conversational environments are specially targeted to women and underprivileged communities, which has become a problem for digital archives of vernacular creativity (Burgess, J. E. 2007) such as YouTube, Twitter, Reddit and Wikipedia. An evaluation of the user experience of underprivileged communities in creative archives such as Wikipedia indicates the urgency for building a feminist space where women and queer folks can focus on knowledge production and learning without being harassed. The theoretical models and designs that I propose are a result of a series of prototype testing and case studies focused on cognitive tools for a mediated human memory operating inside transactive memory systems. With them, aims to imagine the means by which feminist protocols for UX design and research can assist in the building and maintenance of the archive as a safe/brave space. Working with perspectives from media theory, memory theory and gender studies and centreing the user experience of participation for women, queer folks, people of colour (POC) and other vulnerable and underrepresented communities as the main focus of inquiring, my research takes an interdisciplinary approach to interrogate how online misogyny and other forms of abuse are perceived by communities placed outside the center of the hegemonic normativity, and how the user experience of online abuse is affecting the formation of collective memories in the context of online environments.