Search Results for “Efficient 300-740 Flexible Learning Mode | 300-740 100% Free PDF Download 🥏 Copy URL 「 www.pdfvce.com 」 open and search for ➤ 300-740 ⮘ to download for free 🤬Valid 300-740 Mock Test”

A research on the impact of the stress on the service quality of the Indian call centre employees.
2008
Teotia Singh, Ajeet
Dublin Business School

This dissertation examines the effect of stress on the service quality of the call centre employees. Stress is a much known phenomenon in every industry, but in this dissertation the researcher evaluated its impact on call centre employee’s service quality performance. It has been widely recognised that stress at work can result in a host of adverse outcomes for both employees and organisations (Nigam et al, 2003). The literature related to the stress and its impact on service quality in call centre industry will explored many factors and situations which work as job stressors in call centre industry and how they affect the service quality. The following research also focuses on the issues related to employee safety and health and how those stressful conditions making employees emotional exhausted. The study also sought various management interventions to find the solution for the stress reducing schemes in order to give relief to its employees so they can perform in much better environment. The research methodology used in this dissertation includes research philosophy, research approach, and research strategy, sampling design and data collection methods. The data was collected by using quantitative questions questionnaires which will help researcher to reach a conclusion. Based on the data analysis findings, conclusion has been drawn which will help to support the laid hypothesis of the research. Recommendations also have been made on the basis of result generated for future research in the same area and also guiding the management to take recommended action to sort out the problems related to stress in call centre industry.

ABC Consult on the Online Harassment Bill with the Joint Oireachtas Committee

ABC were among the consultant groups to consult with the Joint Oireachtas Committee on the upcoming Online Harassment Bill.

Prof. James O’Higgins Norman, Dr. Tijana Milosevic and Dr. Mairéad Foody drafted a comprehensive recommendations report for the Joint Oireachtas Committee to consider for the advancement of the legislation. The report took an evidence-based approach to identifying potential issues for the implementation of the Bill, and suggested recommended actions based on research undertaken at ABC and from the wider cyberbullying and online safety research community.

ABC’s recommendations for the legislation were as follows:

  • Banning or vilifying one app or type of technology will not stop another one from appearing and it is not a long-term solution for the problem.
  • Cyberbullying is not merely an online safety issue but can also be a behavioural problem, therefore removing the content may not solve the conflict which can continue on other platforms or offline.
  • Any piece of legislation that only or predominantly focuses on content removal might miss the opportunity to address the problem at a level beyond merely addressing the symptoms.
  • Provided that ethical measures and data protection are adequately safeguarded, independent researchers should be provided with access to data that currently only companies in-house research units have access to, so they can investigate the effects and effectiveness of companies’ tools.
  • Make it a requirement that funding is provided for prevention and intervention measures, as well as educational strategies to help children and young people affected by cyberbullying and children who are vulnerable.
  • These would include, funding for psychological services and helpline services and for the creation of a national standardised cyberbullying prevention and intervention curriculum, which would include online safety instruction and would be deployed to schools, sports clubs, youth clubs, on-line training, advertisements, marketing, parenting, etc. nationwide.

More information in relation to the context of the bill, further information and reasoning behind the recommendations can be found in the report here.

Prof. James O’Higgins Norman Awarded DCU Invent Commercialisation Award

Director of the National Anti-Bullying Centre Professor James O’Higgins Norman was presented with a Commercialisation Award by the DCU Invent commercialisation and technology transfer unit on the 20th of March, 2019. The Commercialisation Award was awarded to Prof. James O’Higgins Norman because of his efforts to align National Anti-Bullying Centre’s policies, practices and research projects with industry and commercial needs.

The DCU Invent team regularly partner with DCU’s research centres, researchers, entrepreneurs and companies who aim to prioritise innovation and collaboration within their practice and scope. James accepted this award alongside many other innovative multidisciplinary projects across life sciences and technology. It was the first time that DCU Invent awarded a Commercialisation Award in the field of the social sciences at DCU.

Becoming a recipient of DCU Invent’s Commercialisation Award further reinforces the operations of the National Anti-Bullying Centre in multidisciplinary contexts; both commercially and in academia. This remains an overarching aim of the National Anti-Bullying Centre more generally.

Dr Anastasios Karakolidis
I’m a student, in a wheelchair: the experiences of disabled pupils attending resourced provision in a mainstream secondary school
2010
Keegan, Gay
Open University

This study investigates the views and experiences of ten disabled pupils who attended a resourced provision attached to a mainstream secondary school.  It used semi-structured interviews within a social constructivist paradigm carried out with disabled teenagers by a disabled researcher.  The transcriptions of the interviews were analysed thematically with the categories for the analysis developed by grounded theory. Detailed consideration was given to the ethical issues raised by research which focuses on the need to promote the engagement of the children and ensure their voice is heard and these issues were addressed in the context of the present study. Evidence from this study indicates that the pupils welcomed the opportunity to talk to a disabled researcher and were fully willing to explore their experience of being a disabled pupil in the school. They reported issues around transition to the secondary school with the resourced provision, feeling ‘forced away’ from their local community and from friendships established in their primary schools. They commented on bullying in the school and feelings of being perceived as ‘different’, as lesser human beings. Most of the children did not take on board the descriptor of ‘disabled’ for themselves, talking instead about their impairments, which they did not see as important to their sense of identity of self. Conclusions stressed the need for teachers and policy makers to listen and respond to pupils’ voice, taking into account individual needs, and engaging in joint problem solving with pupils at both an individual and systemic level.

Gender and sexuality in non-traditionally female work: an intersectional analysis of the experience of women in different occupational groups in the uk construction and transport industries
2011
Wright, Tessa
Queen Mary University of London

Intersectionality is a much-debated concept within gender and race studies, but there are few empirical studies that operationalise the concept in examining work organisations and occupational careers. This thesis applies an intersectional analysis to a study of the UK construction and transport sectors exploring how gender, sexuality and occupational class shape women’s work experiences. Sexuality is one of the least explored intersections, in particular its interaction with class; additionally the thesis addresses gaps in research evidence concerning the experience of women in non-professional occupations in construction and transport. In seeking to avoid prioritising either structure or agency, the research employs a multilevel framework (Layder, 1993) that addresses several dimensions of women’s experience of male-dominated work: the current policy context; women’s choices and identifications in relation to traditionally male occupations; gendered, sexualised and classed workplace interactions; participation in separate support networks and trade union structures; and the interaction of domestic circumstances with work participation. The multi-strategy qualitative methodology includes 50 interviews with key experts and heterosexual and lesbian women working in professional/managerial and nonprofessional occupations in the construction and transport sectors, plus two focus groups with women workers in construction and observation of events to raise awareness of non-traditional work. This intersectional approach permits consideration of both advantage and disadvantage and questions cumulative conceptions that presume, for example, that gender and sexuality compound to disadvantage lesbians at work. The contribution of this thesis is to reveal the circumstances in which sexuality, occupational class or gender is most salient in shaping work identity or experience, together with the ways they interact. Thus sexualised workplace interactions could at times be avoided by open lesbians, but all women were at risk of sexual or homophobic harassment, although it was more prevalent in the workplaces of non-professional women. Interviewees also highlighted benefits of male-dominated occupations, including increased gendered self-confidence from doing ‘men’s work’, and material pay advantages, particularly for nonprofessionals, which in some cases produced a shift in the domestic division of labour within households.

Experiences of adults with attention deficit hyperactivity disorder and relationship to executive function deficits
2014
Bull, Julie Linda
Staffordshire University

Attention-Deficit/Hyperactivity Disorder (ADHD) is characterised by symptoms of hyperactivity, impulsivity and attentional difficulties. Originally thought to be a condition of childhood, ADHD has now been recognised in adults. One of the main theoretical explanations of ADHD is related to deficits in Executive Functioning (EF). The state of current knowledge regarding the relationship between EF and ADHD was reviewed. Findings suggest that adults with ADHD are likely to exhibit deficits in EF mainly related to response inhibition, set-shifting or working memory. Deficits in EF as shown on neuropsychological tests may help to identify people who are at risk of under achieving in various life domains such as education or occupation. Tests of EF which are more ecologically valid may be more sensitive to EF dysfunction than traditional measures. The experience of having adult ADHD and preferences for support were explored using Interpretative Phenomenological Analysis (IPA). Four super- ordinate themes emerged from five interviews: ‘Process of adapting to ADHD’, ‘Social Appraisal’, ‘Self-regulation’ and ‘Coping’. Participants described an adjustment process which impacted on their identity and the impact on self-perception was evident. ADHD was not understood well by others and some participants experienced stigma and bullying. A range of coping strategies were identified and clinical implications and limitations of the study were discussed. Finally, a commentary and reflexive analysis of the research process was offered and factors influential to the research were discussed.